All payments are final
ShortsCreator subscriptions are billed in advance for each monthly or yearly period. All payments are final and non-refundable, including partial periods, unused source minutes, unused seats and moving to a lower plan. We do not offer a money-back guarantee.
Before you pay, you can try the demo to see the ranked moments of one video and check that the product fits your work.
When we issue a refund
We refund a payment only in these cases.
- Duplicate charge: you were charged twice for the same subscription and period.
- Unauthorized charge: a payment was made without your permission and this is confirmed by evidence, such as a confirmed card fraud report.
- Complete service outage: the service was entirely unavailable to you for the paid period because of a failure on our side.
To ask for a refund under one of these exceptions, write to [email protected] within 30 days of the charge with the email address of your account and the invoice number.
Cancelling your subscription
You can cancel anytime in your account settings. Cancelling stops future renewals. It does not refund the current period, and you keep access to your plan until that period ends. After that, your workspaces stay available for downloads according to the retention rules in our privacy policy.
Consumers in the European Union and the United Kingdom
If you are a consumer in the EU or the UK, you normally have a 14 day right to withdraw from a contract for digital services. At checkout you ask us to start the service immediately and acknowledge that you lose the right of withdrawal once the service has started. Once you give that consent and the subscription starts, the right of withdrawal expires.
Questions about a charge
Write to [email protected] with the email address of your account and the invoice number. We reply within one business day. See also our terms of service.
Last updated October 19, 2026.